Creative Concepts

A decade ago, the idea of a green industry seemed like a pipe dream.  Environmentalism was still an “outsider” idea, and the smart money was on more (big, irresponsible) business as usual.

But in our post-9/11, post-Hurricane Katrina, post-An Inconvenient Truth society, something changed.  Suddenly, people were concerned about the environment, and about energy, and about the impact their daily actions might have on the planet’s future.

In the aftermath of this green awakening, people needed a way to ask questions, share suggestions, pitch policy reforms and raise environmental concerns.  Thus, from blogs to YouTube to Facebook to Twitter, social media became the hub for a wide array of environmental discussions — and today their collective conversation is louder than it’s ever been.

Blogs: The Spark for Green Journalism

Before the mainstream news media embraced the green movement, impassioned individuals were using blogs to bring attention to the environmental issues they were personally concerned about.  These grassroots movements flowered, and today some of the most trusted (and highly-trafficked) sources for green news are blogs like Grist, Sustainablog and TreeHugger.  In turn, larger news organizations like the New York Times and the Huffington Post now have blog channels dedicated to green content, further validating the environment as a mainstream subject.

Green News Travels Fast

A simple search of Twitter hashtags like #sustainable, #green and #EcoMonday reveal that hundreds of green conversations take place on Twitter every day.  Equally impressive is how often brands and corporations enter those conversations to share related tips (and to promote their related products and services).  This real-time information exchange helps brands monitor topics of interest to their customers, but it also means that breaking news like the BP gulf oil spill quickly becomes common knowledge (and stays in the public eye for months), making it harder for companies to manage the spin.

Common Bonds Create Communities

As young mothers become increasingly aware of the ingredients they’re introducing into their children’s lives, “green mommies” have become a swiftly-growing subset of the “mommy blogger” community, championing a renewed emphasis on natural and organic foods, fibers and cleaning products (like those made by our client, Ecover).

This same unifying “green” thread can be found in other eco-responsible communities, including designers, chefs, fashionistas and anyone seeking a little lifestyle improvement.  This provides consumers with universal access to information, support and resources, and it provides ecological brands with unified audiences to poll, connect with, learn from and sell to.

Greenpeace vs. Nestle: When Facebook Becomes a Battlefield

Sometimes, brands who use social media for sales and marketing find themselves trapped in a PR conundrum because they forget a basic online truth: they don’t control the conversations that happen on their channels.  For example, when Greenpeace activists hijacked the conversation on Nestle’s Facebook page, Nestle was slow to respond (and clumsy when they did), which caused the company to seem both evasive and dismissive.  News of their snafu spread like wildfire, causing Nestle a lengthy and time-consuming PR headache — and, ultimately, led to Nestle agreeing to meet Greenpeace’s demands.

It’s hard to imagine that kind of outcome occurring a decade ago, before social media provided the green industry with a collective voice.  And it’s fascinating to wonder where such a hyper-connected green future might lead both a green-obsessed world and the ecological companies that serve their needs.

You should follow us into the future on Facebook and Twitter!

Image by Ken Colwell via Fickr.

The phrase “you’re doing it wrong” has long been the cause of many social media arguments.  When one of the basic principles of social marketing is to “just be yourself,”  how can you be wrong at being yourself?

While the merits of that question can be debated endlessly, we here at Creative Concepts do know one thing for sure: whatever “wrong” happens to be, it sure feels good to know we’re doing something right!

Sometimes, validation comes from metrics.  Social media can be unpredictable, so when the numbers prove that our theories (and campaigns) are bearing fruit for our clients, we feel good because they feel good.

Other times, validation comes directly from the clients themselves.  We’ve been working with some of our clients for more than 5 years, which means our methods are working for them.  And every time we sign a new client, or expand our responsibilities with an existing client, we know that we’re all moving confidently forward in a positive — and profitable — direction.

And then there’s the validation from our peers.  For example, when we read Mashable’s recent list of 10 Tips for Posting on Your Brand’s Facebook Page, we digitally high-fived ourselves because we already do each of these things for our clients. (See for yourself on their Facebook pages.)

Client love, new work and metric boosts are what keep us active and engaged, but there’s still nothing like reading a major advice column and realizing we’re already ahead of the curve.  (And we haven’t even had our coffee yet!)

Wondering what else we know?  Follow us on Facebook and Twitter!

You may use social media to increase brand awareness, build a loyal community or manage customer service, but make no mistake: you are always selling.

Every tweet you send is a pitch.

Every Facebook status update is an advertisement.

Every YouTube video is a commercial.

Your company’s social media presence might provide the most friendly, engaging and community-oriented experience any human being has ever had online… but it’s still a sales tool.

This shouldn’t be surprising.  Think about your brick-and-mortar store, or your corporate headquarters, or your fulfillment center.  Why do any of those facilities exist?  To sell products.

Your store is a point of sale.

Your office is where you manage your employees… so they’ll increase sales.

Your fulfillment center is where product is shipped… completing sales.

Your customer service center helps keep customers happy… so they’ll buy more.

So while social media may be about “conversations” and “communities” — and we’d never deny that those are the social structures which make these tools useful — when it comes to brand interaction on these channels, the bottom line is always, always sales.

You tweet to give your followers a snapshot of your company’s personality… so they’ll buy more from a company they can relate to.

Your Facebook page gives your customers a place to ask questions and provide feedback… so you can optimize the sales process.

Your YouTube videos can be funny, informative or inspirational… as long as they incite viewers to buy what you’re selling.

Be as social as you want.  Be talkative, personable, informative and entertaining… but always be selling.

Because just being interesting won’t keep the lights on.

Learn more from us on Facebook and Twitter!

Image by Gerard Stolk via Flickr.

Here’s a dirty little secret: you don’t need a degree, a portfolio or any experience to make a living at social media.

All you really need is a website.  (And, if you’re really fancy, a blog.)

Because the barrier to entry for this emerging field is still so low, the social media industry has been plagued by hundreds of self-appointed “gurus,” “experts” and “ninjas” who’ve never actually worked for a client, but they’re eager to convince you that their “expertise” will improve your business and make you a smashing success online — even if their expertise only consists of reading the blogs written by the people who actually do it for a living.

Fortunately, we at Creative Concepts are happy to give you a few tips to help tell the legitimate service providers apart from the social media charlatans.

5 Questions to Ask Your Potential Social Media Agency

Q1: “How long have you been managing social media for your clients?”

Granted, longevity is only one indicator of success.  But the longer an agency has been in business, the more likely it is that their collective experience can improve your bottom line.

(Our answer?  Since 2005.  Yup; even before Twitter.)

Q2: “Have you created any campaigns I might have seen?”

Again, a caveat: some social media successes occur far below the public radar, especially in terms of B2B or niche markets.  But if your potential agency has been working with brand-name clients (and can furnish portfolio proof thereof), it’s a good indicator that other decision-makers have considered them to be a smart hire.

(Our answer? While Ouidad and Ecover may be niche-specific brand names, and while you couldn’t have seen the internal media we created for Pitney Bowes, you just might be one of the 11,000 Facebook fans we’ve helped attract to the Bigelow Tea Facebook page.)

Q3: “What do you consider some of your greatest social media successes?”

This is really a two-pronged question: it allows the agency to list any wins it’s collected (even if they’re not “mainstream”), and it gives them an opportunity to explain how they judge their own successes or failures — via sales, traffic, engagement, awareness or any other metrics they might favor.  That way, you can see how your expected needs and their areas of expertise overlap.  (HINT: If they can’t point to a positive impact on client sales, you should be skeptical.)

(Our answer? Now that our clients list Facebook as one of their top 10 sales drivers, our clients’ YouTube videos have received industry awards, and both we and our clients have been invited to speak about social media at industry conferences, we think we’ve had quite a few successes — and counting!)

Want to learn more? Follow us on Facebook and Twitter!

Image by respres via Flickr.

If you think writing novels (or blog posts) is hard, try tweeting for a living.

In most forms of communication, the audience invites you to spin your story and enchant them over time.  Even a 30 second TV commercial gives you half a minute to make your pitch.

But on Twitter, you only have milliseconds to capture someone’s attention as they scroll through a nonstop litany of links, promotions, inside jokes and regurgitated news stories, desperately in search of something interesting.  If you’re not immediately captivating on Twitter, your boring tweets will be buried under an avalanche of similarly blah messaging in the blink of an eye.

So how do you manage to stay interesting on Twitter, day after day?

Here are 11 tips that we at Creative Concepts have developed internally on behalf of our clients to help them stay competitive in Twitter’s attention market:

1. Every tweet is a headline. For centuries, newspaper editors have been writing great headlines to draw attention to dense blocks of text that might otherwise go overlooked. Imagine that every tweet you send is going on the front page of The New York Times, and that you’re single-handedly responsible for increasing the paper’s circulation.  (No pressure, right?)
2. Be useful. “Interesting” is always a matter of perspective, but “useful” actually provides a service.  You may not be dazzled by the prose of a tweet, but if you want (or need) to know what it’s pitching, you’re far more likely to click.
3. Be direct. Addressing someone with the @ symbol in front of their Twitter handle ensures that they’ll see what you have to say.  (Now, just don’t be spammy…)
4. Be brief. The shorter your tweet is, the easier it is for others to add their own commentary as they retweet you — and people love adding their own two cents to your discussion.
5. Solve a problem. We search Twitter to find out what kinds of problems our clients’ customers (and potential customers) may be having, and then we help our clients offer their customers solutions via links to products, blog posts, or just good old-fashioned advice.
6. Remove doubt. People like to know what works. By sharing the positive reviews and accolades that others have tweeted about your products and services, you’re letting potential customers know that your existing customers would recommend you — because they just did.
7. Say thank-you. When you see kudos about your brand, thank that person directly. They’ll appreciate knowing that their kind words helped make someone else’s day.
8. Become an information resource. What are the hot topics in your brand’s industry right now?  What is everyone talking about? What is no one talking about? By sharing information about those topics great and small, your brand becomes your customers’ curator for a larger conversation about the field or the industry itself.
9. Be funny. Humor travels fast on Twitter, and while everyone’s sense of humor is different, a brand that can laugh at itself is a brand that others are more likely to take seriously.
10. Be positive. Twitter is occasionally a traffic jam of complaints and customer service debacles. Be the upside that cuts through the clutter and you’ll stand out simply for taking the high road.
11. Be yourself. What you say is important, but so is how you say it. No one stops to read a brochure, but they’ll linger to overhear a private conversation. Deliver your messages honestly and authentically — and in your own voice — and you’re less likely to be confused for an easily-ignored marketing robot.

Want to stay ahead of the attention curve? Follow us on Facebook and Twitter!

Image by Angie Muldowney on Flickr

If anyone can publish a blog, create a video or launch a meme, you’d think that Twitter, Facebook and YouTube would be the empires of the new, with the latest self-made stars forever in control of the cultural conversation.

And you’d be wrong.

A recent report from HP Labs confirms the exact opposite: the most popular sources of information on Twitter are actually traditional news media outlets like CNN, ESPN and (egad, a newspaper?) The New York Times.

Why?  Because people like to share information that impacts wide audiences, and because traditional media still has information-gathering resources and robust distribution platforms that “new” media can’t live without.

In other words, no matter how easy social media makes it to talk to others, people still need something to talk about.

Is that “something” your business?

It could be, if your brand is worth the buzz.  But even topical companies need more than just a social media hook to catch and hold an audience’s attention.

A tweet is gone in an instant.  A Facebook update crawls off the page and out of sight.  A YouTube video might be shared for weeks, months or years as new viewers continue to find it… but what’s driving them to it in the first place?

Periodic fame is always the cumulative result of widespread general awareness — and that includes mainstream publicity.  Is your company poised to take long-term advantage of short-term PR success?

Ask yourself:

• Is your social media team working hand-in-hand with your traditional PR and marketing teams?  (Or, even better, are they fully integrated?)
• Do you share your brand’s mainstream media mentions with your social media audiences?
• Are you trumpeting your online successes in offline media?  (Don’t forget: newspapers and magazines still write about the Internet.)
• Does your media contact list include reporters from all branches of journalism?
• Do your print ads include icons and URLs where interested customers can find you on Twitter, Facebook, YouTube, etc.?

Remember: whether it’s physical or digital, all ink is good ink, as long as it gets people talking about you.

And you can talk with us on Facebook and Twitter!

Image by Blue Mountains Library on Flickr.

You’ve probably noticed by now, or been notified, that Facebook Pages for business have changed.  As of March 10, all pages will be in the new format.  Gone are the tabs and the fan images down the left.  Instead, photos march across the top and navigation has moved left.  But beyond the cosmetic, what has changed and what does this mean for your business?

Categories and Subcategories

Once upon a time you could set a category and never change it.  Now you can, and you can add a subcategory as well.  These settings dictate what information you can fill out on your info page – for example, local businesses include addresses, brands generally do not. If you were stuck with the wrong category, change it now.  And everyone should add a subcategory.

Use Facebook As Page

This is probably the most radical change to Pages.  It used to be that if you were an admin on a page, you could only post to that page as the page, never as yourself.  Now you can do both.  Toggle the choice under Account – Use Facebook As Page, or while you’re on the Page, select to Use Facebook as [Brand] on the right side under the Admins section.  While this allows for a great deal more interaction on the page from admins, do be careful that your admins are not the only people talking on your page – and, be careful to avoid the appearance of “astroturfing” – propping up your business by using hired guns (i.e., your administrators) to say nice things about you.

Relevant Posts

Facebook used to allow three choices for viewing the wall: [Brand] + Others, Just [Brand], or Just Others.  Those choices have been simplified to Everyone or [Brand].  But beyond that, the Wall is no longer chronological.  That’s right, just like your personal News Feed (which uses Facebook’s EdgeRank to determine which posts are most relevant to you), Fan Pages are now subject to a Facebook algorithm to determine which posts to show at the top.  In fact, at this moment I’m looking at a client page that’s showing, from top down, a post from today, then a post from last week, then a post from yesterday, then another from today.  Feels kinda weird to me, but it’s what we’ve got now.  So know that your most popular posts will rise to the top and new visitors (because that’s who mainly looks directly at your wall) will see those first. It’s probably mostly a good thing, but it could also trip you up if content you think is timely or important is not Liked or Commented on, because it may get buried by more popular content.

Public Admins

An interesting new feature that I have not seen widely adopted yet is the ability to add your admins to the left side of the page as “Featured Page Owners.”  This could be really good for brands with strong personalities involved, such as brand spokespeople or beloved community managers.  It could also help avoid the astroturfing issue described above, because if it’s totally transparent who your admins are, then the fact that they’re posting on your page a lot shouldn’t be a mystery.  Use this feature with caution, though – not all of your admins should necessarily be your front-facing social media presences, lest they get asked questions or connected to personally.  There may also be some employees who don’t really want to be the public face of the brand.

Featured Likes

You’ve always had the ability to “Like” another fan page, and now you can feature five of them prominently (even in rotation with others) on the left side of your page.  This option, and Public Admins, are both enabled from the main admin menu under “Featured.”  This can be a great way to showcase partnerships, stroke a potential client/customer, or otherwise show off an affiliation with another brand.  Remember, too, that brands can only tag other pages in their posts, and you have to Like the other page in order to do so – so even if you Like a lot of pages,  you can still make some of them special with the Featured Likes rotation.

What are you doing with your redesigned Page?  Have you included cool images? How are you managing the balance between page and admins?  We’d love to hear from you in the comments?

You should follow us on Facebook and Twitter!

As an industry that’s built entirely upon the exchange of opinions, the fashion world may seem like a field where social media would naturally take flight.  After all, aren’t terms like “word of mouth” and “viral buzz” the same keywords that signify success on both the catwalk and on Twitter?

But there’s a catch: the fashion world is actually built on a scarcity of opinions.  It relies on the reputations and influence of a select few tastemakers to tell the rest of the rabid audience what they’re supposed to like (and not like), and when.

So how did an industry that benefits from the existence of gatekeepers learn to embrace a new technology that essentially renders gatekeepers obsolete?

By turning their own world upside-down and offering everyone access.

In 2010, the vaunted New York Fashion Week — an event once so exclusive that access to it has been proffered as the grand prize on every season of Project Runway — went social in a big, big way.  Brands like American Express, Womens Wear Daily and Aveda helped sponsor a Twitterizing of Fashion Week, which spurred a wave of tech industry buzz.

Although the fashion world’s initial Twitter experiment was the source of much discussion, the model was reversed in 2011: instead of Twitter providing a top-down information hub, veteran (and aspiring) fashionistas seized the day and curated their own views of Fashion Week, resulting in a more vibrant variety of fashion coverage.  (Our clients Ouidad and Ecover even got into the mix!)

Today, the Mercedes-Benz Fashion Week fan page on Facebook currently boasts more than 85,000 fans.  And while this year’s migration of fashion brands to Tumblr has had its share of ups and downs, the future implications of fashion’s affair with social media are clear: this once-insular industry is now actively seeking new ways to build buzz, generate awareness and connect with the general public.

As for fashion’s gatekeepers, they’re certainly not obsolete.  In fact, their expertise is actually even more valuable now, as a filter to help the public make sense of the flood of available fashion information that was once so highly restricted.

Who knew the industry that generates so much of the world’s art, imagery and gossip could get even bigger simply by opening their doors, pulling back their curtains and pressing the “share” button?

You should follow us on Facebook and Twitter!

Photo from 2010 Fashion Week by j-No, via Flickr.

Ouidad, backstage with the curly models of NYC Fashion Week 2011

When your brand is well-known in your field, you have a story worth telling.  But how do you find new audiences to share that story with?

You find something everyone has in common.

For example, it’s no secret that the fashion world has invested heavily in the social media market.  Tools like Twitter and Facebook, which are built to fuel conversations, are a perfect match for an industry that thrives on opinion.  And while not every brand is necessarily fashion-forward, a forward-thinking brand can always find ways to bridge that gap.

During this year’s Fashion Week in New York City, two of our Creative Concepts clients learned just how exhilarating the fashion world can be.

Ouidad (the best friend a curly girl could ever have) was live-tweeting backstage from several Fashion Week shows and shoots, sharing photos and channeling buzz as the fashion magic was happening.  Why?  Because, as a hair care expert who’s focused on empowerment and education, Ouidad knows that surrounding yourself with beauty is a key building block in your lifelong quest to feel fabulous!

Another of our clients, the eco-cleaning innovators Ecover, were thrilled to support Study, a sustainable fashion brand from Tara St. James that proves the fashion world sees “green” as more than just a color.  And since Ecover and Study are each using social media to communicate their passion for a cleaner, greener world, Ecover’s sponsorship provided the perfect opportunity to give each brand a common talking point which they could share with their own audiences.

So, how can your brand find new ways to share its expertise and passion with a new audience that might be a step or two removed from your existing fanbase?

First, find common ground — or a common enemy.  Then, reach out.  Be valuable.  Be interesting.  Be supportive.  Be worth knowing.

(And if you can do it while looking amazing in Armani or Burberry, there’s nothing wrong with that either!)

You should follow us on Facebook and Twitter!

Even if you’re a great writer, you may struggle now and then with how to structure a blog post to make sure your key points are getting across.  Here at Creative Concepts we help clients strategize about and write blogs daily, and we’ve learned a few tricks along the way which help us to get important content front and center.

Keep it short – or only as long as it needs to be

Why struggle with a long post if a shorter post will work?  While some business blog posts average in the 750-1,000 word range, many are quite successful at around 500 words.  If you can explain what you want to explain in fewer words, do so, and your reader will get to the point more quickly.

img credit: dichohecho (flickr)

Keep posts focused on one primary topic

If you find yourself starting to describe a second or third topic, step back and determine whether you can break the post into two or more posts.  A focused post will have a greater chance of getting read all the way through, so your key content will more likely get noticed.

Use headers, bullets, or other organizing tools to make important content stand out

Posts are easier to read if they have markers to break up the content and help draw the eye to important parts.  Using headers will help to highlight the key points you’re making (as in this post), as well as help search engines to find keywords within your post (if your headers include keywords).  Bullets can be used to similar effect – anything you put into a bullet will be more easily readable and noticed even if someone is skimming through the post.

Include an image near the top of the post

Sonia Simone from Copyblogger says, “Images are steroids for your headline.”  Using a great image will help draw readers in and focus on your content.  Look for images which are either literal – directly related to your content, or evocative of your content with a concept or theme.

Put time into your title – then think about it some more

As the old journalism adage goes, you should put 50% of your time into writing the article and 50% into the headline.  The same holds true for blog posts.  If you get the right title it will draw your reader in and help them to focus on your content – but the title has to match the content.  It can’t be too broad, too punny, or too blah. Additionally, a keyword-rich, focused title will help with search optimization.

How do you keep blog posts focused and help your readers quickly get to your most valuable content? We’d love to hear from you in the comments.

You should follow us on Facebook and Twitter!